Services
A new economy and competitive landscape are emerging and the next challenge, for many companies, is to determine if they are creating the future or relegated to playing catch-up.
BayPay has an outstanding variety of services that ensure our clients a continuous and sustainable adaptation to this new landscape, while helping them to produce incredible results and emerge as leaders in their sectors.
Mystery Shopping
BayPay is a leader when it comes to the design, development, and implementation of mystery shopping programs. The simple fact is, that we’ve been helping companies achieve for almost two decades and know the best way to help our clients to achieve outstanding results in all aspects of their service.
With BayPay’s acquisition of MysteryShoppers.com and SecretShoppers.com, we have one of the largest databases of highly skill and trained Mystery Shoppers available anywhere. We place a strong emphasis on training and screening, so our clients can turn data into insight, insight into improved service, improved service into better brand recognition, and ultimately into an increase in profits.
Phone Review
The telephone is an important aspect of your business. Often times it may be your first touch point with a potential customer. How they are treated, and how helpful and knowledgeable the person answering the telephone is, may determine if you get their business or whether they call your competitor.
At BayPay, not only do we provide exceptional mystery shops over the telephone, but we’ve created an awesome phone training package, specifically designed with your employee in mind. Your employees will learn how to offer the best greeting, properly screen calls, properly transfer calls, improve their phone voice, handle angry callers, avoid cliffhangers, and leave a good lasting impression.
Phone Reviews can include: Receptionist, Sales, Information, Human Resources, Account Payable and Receivable, and more.
Competitive Survey's
How well do your products and services stack up to your competitors’? Business owners who wish to maintain an edge over their competitors find the Competitive Survey to be a highly valuable tool.
Know what your competition is doing and use this knowledge to analyze and enhance your own business activities.
Competitive Survey’s are generally set up using the same metrics as your current service program, but they can also be customized to include price differentials and other attributes.
Knowing where your company stands could mean the difference between success and failure.
Market Research
BayPay offers a rich, flexible and integrated suite of essential market information and tools for gathering insight and analyzing consumer-focused characteristics in marketing and sales.
Our advanced information management tools, sophisticated analytical systems and methodologies will assist you on your path to growth.
Our marketing research team will turn your research information into a rich, powerful presentation suitable for the board of directors. .
If your salespeople can’t explain what they are selling, the customer will probably not understand the value.
Sales Presentation Review
At BayPay we understand the importance of positioning and creating in essence a “mental space” in the mind of your prospect. Having a knowledgeable and well informed sales team that can persuade and influence decision makers is a vital step in the selling process.
Can your sales team position your products and company in a way that is unique, believable and shows the clear benefits of having your product and doing business with your company?
If the answer is no, it’s time to get to work.
We’ve developed incredible and proven techniques that will help you better understand and achieve your most ambitious sales goals and objectives.
Strengthen your impact and increase your sales, today.
Focus Groups
Focus Groups are a great way to find out what individuals like, want and expect from your company and your competitors.
It’s important that your Focus Groups are run correctly by processional and experienced mediators.
At BayPay, we’ll turns your Focus Group information into a rich, powerful and easly to understand format that will help you focus your attention on the think that matter.
Consulting
BayPay offers a breadth of expertise that encompasses virtually every major industry.
You’ll be exposed to top-line thinking experts that will guide you through an insightful range of exciting possibilities.
Consulting service often include: Branding, corporate finance, e-commerce, globalization, information technology, marketing and sales, operations, organization, strategy, training and more.
Employee Training
It’s a simple equation. Every study shows the more highly trained and skilled the employee, the more successful the company.
Increasing the collective knowledge, and having a well-trained and knowledgeable staff requires constant focus, direction, communication, and understanding.
At BayPay, we provide powerful, customized learning solutions that blend a full spectrum of advanced technology, education, and knowledge into an integrated streamlined employee training solution that is dedicated to meeting your specific needs.
Other forms of training include Web-based learning systems and testing, classroom, seminar, group, and one on ones.
Video Monitoring
Improve both safety, security and manage your business more effectively with BayPay’s state of the art Video Technology.
Interactive web base video surveillance can be your extra eyes and security on your business. Our remote monitoring services can be customized to suit your specific needs and can be monitored by us, by you, or both.
Service include: Proprietary based digital video recording, Two-way audio interaction, High sensitivity microphones, Remote viewing, Perimeter Monitoring, Video Verification, Alarm Response, and GPS tracking
